Account & Data Deletion

At FamLog, we respect your privacy and give you complete control over your data. In compliance with Google Play Developer Policies and global privacy regulations (GDPR & CCPA), you can request the permanent deletion of your account and all associated data at any time.

1. What Data Will Be Permanently Deleted

When an account deletion request is processed, the following information is immediately and permanently removed from our production databases and cloud storage:

Account Profile: Your Google authentication ID, account email (if provided), and account settings.
WhatsApp Session Keys: All cryptographic pairing tokens and linked session credentials in the server backend.
Tracked Numbers & Contacts: The list of all target phone numbers and custom contact names you added.
Activity Logs: All historical online/offline timestamps, duration records, and event logs.
Push Notification Tokens: All Expo/FCM device tokens linked to your user ID.

2. Data Retention Policy

We do not retain backup copies of your tracking logs or WhatsApp credentials once deleted.

Financial Records (if applicable): If you made a paid subscription purchase, basic transaction records (e.g. invoice IDs, payment processor references) may be retained for up to 180 days solely for accounting, tax, and dispute resolution purposes as required by applicable laws.

3. How to Request Account Deletion

You can initiate account deletion using either of the methods below:

Option A: In-App (Instant)

Open the FamLog mobile app, go to Profile / Settings, tap Unlink WhatsApp & Clear Data, and log out of your Google Account.

Takes effect immediately.

Option B: Email Support Request

Send an email to our support team with the subject line "Account Deletion Request".

support@botcmd.cloud